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Allworx Verge Quiz
About You
Name
*
First
Last
Email
*
Company
*
Which company do you work for?
Phone Buttons
What does button H control?
Mute
Hold
Park
Speaker Phone
Intercom
Which button controls the Speaker Phone
J
C
H
A
B
What function does button B Control?
It places a call onto speaker phone
It toggles the attached headset
It hangs up the call
It places a call on park
It transfers an active call
What does it mean to Park a Call?
To Place a call on Private Hold
To Mute a call
To put a call on hold so you can make another call
To Place a call on Shared Hold
When can you adjust the volume of the ringer?
When the phone is idle and on-hook
During a call
When the phone is off-hook
Any time
How would you transfer a call to another user if you don't have a dedicated button for them?
Please select
all valid answers.
Press Transfer, Dial their Extension
Press Transfer, Press Contacts, Scroll to their name and press select
Just dial their extension
Put the call on hold then dial their extension
Why would you Park a call instead of transferring it?
You don't know where the user is
You want to let them take the call when it is convenient for them
You need to move the call to another location
All of the above
What does the red light on Button G Indicate?
There is no space available for new messages
There is a new voicemail
The phone is ringing
There is an urgent message
Which button allows you to use the on-screen phone book?
N
E
H
F
M
Which of the following *won't* transfer a call directly to a User's Voicemail?
Select all options that are
incorrect.
Press Park Call
Press Transfer => Dial Their Extension
Press Transfer => To VM => Dial Their Extension
Press Transfer => To VM => Use the On Screen Phonebook
Press Transfer => Dial 3+Their Extension
What does Button A do during a call?
Places the call on Hold
Mutes your microphone
Places the call on Park
Parks the call
What do the buttons labeled D do?
Show context-relevant options
Allow you to see your call history
Allow you to Park a call
Allow you to transfer a call to Voicemail
All of the above
If an option isn't clearly availible what might you try?
Using the the D-Pad to Scroll through options
Using the volume rocker
Pressing Button E to Scroll through Options
Phone Screen
What does the indicated icon for Label A mean?
Diane is on the phone
Diane is in a meeting
Diane is on vacation
Diane's phone is unplugged
How many calls has Jane missed?
Seven
Zero
Four
One
How many New Voicemail Messages does Jane have?
Zero
Nine
Four
One
Jane needs to see who called her earlier, how does she see her call log?
Scroll using the D-Pad
Press G then Scroll Using the D-Pad
Press F
Jane has a call on hold, what key would she press to make another call while the person is on hold?
F
G
Any unlit key
What do C and B indicate?
The Phone is Ringing
Gary and Jay's Favorite Colors
User Status
Making and Taking Calls
What number do you dial to make an outside call?
9
1
5
Why would you press ignore on a ringing call?
Select all options that are
correct.
To allow you to complete another action
To pick up the call
To allow the call to ring through to voicemail
Why would you silence a call?
To make it stop ringing
To send it to voicemail
To pick it up
Voicemail
Why would you press the messages key twice?
Select all options that are
correct.
To access audio-only voicemail
To record your name
To access visual voicemail
To record your greetings
Why would you want to use visual voicemail?
To quickly check messages out of order
To easily delete messages
To allow for easier message playback
All of the above
Transferring and Parking Calls
A blind transfer:
Goes directly to voicemail
Shows your name on the other user's phone before they pick up
Looks like a normal call from the outside
An attended transfer:
Shows your name on the other user's phone before they pick up
Looks like a normal call from the outside
Goes directly to voicemail
An attended transfer:
Select all options that are
correct.
Cannot be cancelled once started
Is completed by hanging up the phone
Goes directly to voicemail
Allows you to go back to the call if the other user isn't at their desk
If you attempt to transfer a call and the person doesn't pick up:
Hang up the phone to complete the transfer
Press cancel and offer the caller other options
Hit Transfer to complete the transfer
When you place a call on park:
The call is put into the first available parking orbit
The call is placed on private hold
The call is disconnected
When a call is re-parked after being picked up:
The call is put into the first available parking orbit
The call goes back to the same parking orbit it was in
The call is placed on private hold
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